Support Subscription
DBA support is provided via a recurring 6-month support subscription. To encourage ongoing
participation, you receive a special renewal rate (see prices at left) if you maintain your
subscription without interruption. A support subscription provides all your users with access
to our online support center and the resources and services listed below.
Support FAQs »
Support Tickets
- Online ticketing system manages all support incidents
- Issue resolution by ticket response, phone, data review, or remote access - whichever we determine to be most effective
- Tickets can be submitted by any user, not just primary contact
- Ticket queue actively managed for quick response to emergencies
- Ticket tracking by issue, status, category, person, and date
- Track support history by individual employee or entire company
- Tickets stay open until resolved and can be reopened if additional help is needed
Video Training
- Courses cover system overview, setup, and operation
- Courses include tips and recommendations
- Manufacturing efficiency emphasized throughout
- Can be accessed by users 24/7
- Direct access from online Help links
Remote Access Troubleshooting
- Remote connection to your computer through the Internet
- Enables us to diagnose problems while on the phone
- Same effect as being on site
- Enables direct support no matter where you are located
Training Company
- Copies your data into a temporary "training" company
- Installs on your network server and is available to all users
- Enables you to preview new versions before going live
- Provides a safe training environment for new users
- Enables "what if" scenarios without affecting live data
Support Center Resources
- Support Tickets
- Videos - Overview
- Videos - Conceptual
- Videos - Setup
- Videos - How Do I?
- What's New (Updates)
- Training Company Download
- Topic Search
- Most Recent Topics
- Most Popular Topics
- Guides & White Papers
- Ticket History