Prospect Questions?

If you are considering DBA and have a sales or product question, you are welcome to submit an "Ask DBA" ticket to our support staff.

Submit an "Ask DBA" ticket »

Customer Support

Submit a Support Ticket

Without exception, all support is initiated through a support ticket. The ticket queue is monitored continuously throughout the business day and we respond as quickly as possible. If you don't know how to submit a ticket, review the Support Overview video.

Support Center Sign-in »

Support FAQs »

Emergency Support

There is no inbound phone alternative to a support ticket. For emergency support, submit a support ticket and explain your problem with as much detail as you can. All tickets are reviewed and prioritized immediately upon receipt during business hours.

ONSITE TECHNICIANS: Submit a support ticket through your customer's support account.

No Support Subscription?

There is no per-incident or "Ask DBA" alternative to a support subscription. Our renewal rate, which applies after your initial 6-month subscription, is substantially discounted to encourage ongoing support without interruption. You can order a support subscription by phone or through our web store.

Order Support by Phone: 1-800-995-1959 or 805-461-3501

Order Support Online »

Transitioning from DBA Classic?

Be aware that DBA Next-Gen and DBA Classic are completely different products. Do not attempt a conversion without support. The "self-implementation" methodology used to get DBA Next-Gen up and running is based on you having an ongoing support subscription for access to training videos and support tickets. There is no per-incident or "Ask DBA" alternative to an ongoing support subscription.

DBA Classic FAQs »

Billing, Payments, & License Keys

DBA Software Inc.
9111 Jollyville Road
Suite 204
Austin, TX 78759

Phone: 1-800-995-1959 or 805-461-3501
Fax: 1-800-215-0809
accounting@dbasoftware.com