Ordering

You are welcome to order by phone or online from our Pricing page.

Order by Phone

(800) 995-1959 or (805) 461-3501

Email: accounting@dbasoftware.com

Order Online

Prospect Questions?

If you are considering DBA and have a sales or product question, you are welcome to submit an “Ask DBA” ticket to our support staff.

Submit an 'Ask DBA' ticket

Customer Support

Submit a Support Ticket

Without exception, all support is initiated through a support ticket. The ticket queue is monitored continuously throughout the business day and we respond as quickly as possible. If you don’t know how to submit a ticket, review the Support Overview video.

Support Center Sign-In
Support FAQ

Emergency Support

There is no inbound phone alternative to a support ticket. For emergency support, submit a support ticket and explain your problem with as much detail as you can. All tickets are reviewed and prioritized immediately upon receipt during business hours.

Onsite Technicians

Submit a support ticket through your customer’s support account.

No Support Subscription?

There is no per-incident or “Ask DBA” alternative to a support subscription. Our renewal rate, which applies after your initial six month subscription, is substantially discounted to encourage ongoing support without interruption. You can order a support subscription by phone or through our web store.

Order Support by Phone

(800) 995-1959 or 805-461-3501

Order Support Online

Transitioning from DBA Classic?

Be aware that DBA Next-Gen and DBA Classic are completely different products. Do not attempt a conversion without support. The “self-implementation” methodology used to get DBA Next-Gen up and running is based on you having an ongoing support subscription for access to training videos and support tickets. There is no per-incident or “Ask DBA” alternative to an ongoing support subscription.

DBA Classic FAQs

Billing, Payments, & License Keys

DBA Software Inc.
9300 Jollyville Road
Suite 206
Austin, TX 78759

Phone:
(800) 995-1959 or (805) 461-3501

Fax:
(800) 215-0809

Email:
accounting@dbasoftware.com

Our Small Business Sales Model

Our sales model provides small manufacturers with an alternative to over-complicated and high-priced ERP systems.

Our Sales Model vs. ERP

180 Day Return Policy

We back our software with a 180 day return policy, the strongest in the manufacturing software industry.